Terms & Conditions

Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the website and services of Peppers Heating & Air ("we," "us," or "our"). By using our website or requesting services, you agree to these Terms. If you do not agree, do not use the website or services.

Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect and use information. It includes your right to opt out of the sale or sharing of your personal information; see Your Privacy Choices.

Services

Peppers Heating & Air provides residential and light-commercial heating, cooling, indoor air quality, and related home-services in Georgia. Service availability, scheduling, pricing, and promotions are subject to change.

Estimates & Pricing

Quotes and estimates are based on information available at the time and are non-binding until confirmed in a signed service agreement; final pricing may change after on-site inspection. Financing, where offered, is provided by a third-party lender subject to that lender's terms and credit approval — we do not make credit decisions.

Payments & Financing

This website does not collect payment card or bank account details. Financing links on this site go to the lender's own website (the Wells Fargo financing application). See the Payment Security section of our Privacy Policy.

Text Messages

Our text-messaging terms are in the Text messages (SMS) section of our Privacy Policy. As stated there: you can opt in to text messages from Peppers Heating & Air verbally (in person or by phone with our staff) or online (by submitting a form or checking an opt-in box on our website). Consent to receive texts is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time; reply HELP for help.

Third-Party Websites

Our website links to sites we don't control, such as the Wells Fargo financing application and our social media pages. See the Third-party websites section of our Privacy Policy.

Website Content & AI-Assisted Material

Some website content may be generated or assisted by automated tools and is provided for general informational purposes only. It is not professional advice for your specific situation and may contain errors or omissions. Always confirm details with a Peppers Heating & Air technician before relying on them.

Acceptable Use

You agree to use the website lawfully and not to disrupt, damage, or attempt unauthorized access to the site or interfere with others' use of it.

Intellectual Property

All website content — text, graphics, logos, and images — is owned by Peppers Heating & Air or its licensors and may not be copied or used without permission.

Warranties & Disclaimer

We stand behind our workmanship; specific warranty terms are provided in your service agreement, and equipment manufacturer warranties are governed by the manufacturer. Except as expressly stated, the website and its content are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, Peppers Heating & Air will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services. Our total liability for any claim relating to the website is limited to the amount you paid Peppers Heating & Air for the specific service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Peppers Heating & Air and its owners and employees from claims, losses, and expenses arising out of your misuse of the website or violation of these Terms.

Governing Law & Venue

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules. Subject to the arbitration section below, the exclusive venue for any dispute is the state or federal courts located in Newton County, Georgia.

Binding Arbitration & Class-Action Waiver

Any dispute arising out of or relating to these Terms or our services will be resolved by binding individual arbitration, not in court, except that either party may bring qualifying claims in small-claims court. You and Peppers Heating & Air waive any right to a jury trial and to participate in a class or representative action. You may opt out of this arbitration agreement by sending written notice to the contact below within 30 days of first accepting these Terms; opting out does not affect the other provisions.

Accessibility

We want everyone to be able to use this website. If you have trouble accessing any page or feature, see our Accessibility Statement for the ways to reach us. We will work with you to provide the information or service you need.

Termination

We may suspend or terminate website access at any time for conduct that violates these Terms or harms other users or our business.

Severability & Changes

If any provision is found unenforceable, the remaining provisions stay in effect. We may update these Terms from time to time; changes are effective when posted with an updated date.

Contact Us

Questions about these Terms? Call Peppers Heating & Air at (770) 483-1282, use our contact form, or write to us at 4109 Robinson St NW, Covington, GA 30014.