HVAC answers, in plain English.

We're based at 4109 Robinson St NW, Covington, GA 30014 and serve homes and businesses in Covington, Conyers, Monroe, Madison, Social Circle, Oxford, Loganville, Mansfield, Porterdale, Newborn, Walnut Grove and Between, across Newton, Rockdale, Walton and Morgan counties. See every town on our service areas page.

Our office is open Monday through Friday from 8:00 AM to 5:00 PM and Saturday from 9:00 AM to 2:00 PM. We're closed on Sunday. Call (770) 483-1282 or request service online any time and we'll get back to you.

We make five promises to every client, on every job:

1. Show up on time, and call you when we're on the way.
2. Flat-rate prices with no hidden surprises.
3. Repair it right the first time.
4. Certified and experienced technicians.
5. Stand behind our work with industry-leading guarantees and warranties.

Every job is backed by our 100% satisfaction guarantee.

We're a Trane Customer Care Dealer, which means Trane hand-picked us to represent its heating and cooling systems, and our factory-authorized technicians know that equipment inside and out. We also carry Mitsubishi Electric equipment.

Yes. Along with homes, we install, maintain and repair light commercial HVAC systems, and we work with builders to supply heating and cooling for new construction. Learn more about our commercial HVAC services.

Call our Covington office at (770) 483-1282, or request service online. Tell us what you need (a repair, scheduled maintenance, a new-system estimate or commercial work), roughly how old your system is, and which day and time work best. Appointment times are subject to availability, and we'll confirm with you.

Our technicians show up on time and call you before they arrive. They diagnose the problem, explain your options and quote a flat-rate price with no hidden surprises. Our trucks are fully stocked, so we can repair most systems on-site during the first visit.

Call our office at (770) 483-1282 during business hours and we'll help you figure out what's going on. Our blog also covers many common HVAC problems, like signs it's time to replace your heat pump.

Yes. Call us to schedule a free consultation. A technician will do an in-home load analysis, walk you through equipment options that fit your home and budget, and give you a flat-rate price. See our AC installation and heating installation pages for details.

Your heating and cooling systems work hard, and the constant starting and stopping wears parts down. Regular maintenance keeps them running efficiently, extends their life and guards against common breakdowns. A spring AC tune-up and a fall heating tune-up can catch leaks, rust, soot, frayed wires and corroded electrical contacts before they turn into expensive repairs. Read more in how often you should schedule HVAC maintenance.

All heating and cooling equipment needs an annual professional tune-up. Furnace and boiler inspections should cover the ductwork, pipes, dampers, valves, chimney, registers, pumps, blowers and fuel lines. Air conditioner and heat pump inspections should also check the fan, compressor, indoor and outdoor coils, and refrigerant lines.

The Comfort Club is our maintenance plan. We handle the scheduling for you, and there are three levels:

• Comfort Club: two 15-point tune-ups a year (heating in the fall, AC in the spring), 10% off parts used in repairs, a 1-year parts and labor warranty, $20 off service calls during normal business hours, and a 1-inch filter replacement.
• Premium Comfort Club: an additional maintenance visit, 10% off parts and refrigerant, 5% off accessories, $20 off service calls during normal business hours, and a 1-inch filter replacement.
• Ultimate Comfort Club: quarterly 15-point tune-ups, 10% off parts and refrigerant used in repairs, 5% off accessories, 5% off system replacements, $30 off service calls during normal business hours, $50 off weekend and holiday emergency service calls, and a 1-inch filter replacement plus one 4-inch media filter per system each year.

Call us to find the right plan, or see our maintenance services.

Yes. Dust builds up inside ductwork, restricting airflow and blowing allergens back into your home. We use specialized equipment to scrub and vacuum out caked-on dirt, even in hard-to-reach runs. You can make duct cleaning part of your maintenance plan. See our indoor air quality services.

SEER2 stands for Seasonal Energy Efficiency Ratio 2. It measures how much cooling an air conditioner or heat pump produces for each unit of electricity it uses. A higher SEER2 rating means a more efficient system. SEER2 replaced the original SEER rating and uses a testing procedure that better reflects real-world conditions.

Each outdoor unit has a nominal SEER2 rating, but a system's actual rating depends on the combination of equipment installed. The outdoor unit (air conditioner or heat pump) and the indoor equipment (evaporator coil and furnace, or air handler) all affect the total. If you want a higher rating, we can recommend a matched upgrade.

Sizing depends on your home's square footage, insulation, windows, location, and the size and layout of your ductwork. Depending on how a home is built, one ton of air conditioning can cool anywhere from 300 to 800 square feet. A Peppers technician can perform an in-home load analysis so your new system is neither too small nor too large.

HVAC systems last an average of about 10 years, but yours may differ. The type of system, the climate, and how regularly it's maintained all affect its lifespan. Regular tune-ups are the best way to get the most years out of your equipment.

Programmable thermostats are more accurate and efficient than older mercury thermostats. You can set temperatures in advance for different times of day, such as warmer or cooler while you're at work, and save on energy bills without giving up comfort. Our technicians are glad to show you how to program yours.

Some filters are made specifically for your equipment's brand and may use different or higher-quality materials than the disposable filters sold in retail stores. Some filters are reusable and can be washed by hand in cold water. Ask us and we'll help you find the right filter for your system.

We use flat-rate pricing. You know the price up front, with no hidden surprises.

Yes. We offer special financing through Wells Fargo, with approved credit. You get monthly payments to fit your budget, special-terms promotions (ask for details), and online account management and bill pay. You can apply online with Wells Fargo or learn more on our financing page.

We run specials throughout the year, including offers for military members, first responders and seniors, and for new Comfort Club members. Offers change, so call (770) 483-1282 to hear what's available right now. Specials can't be combined with other offers.

Yes. Every job is backed by our 100% satisfaction guarantee, and we stand behind our work with industry-leading guarantees and warranties. Our Comfort Club plan also includes a 1-year parts and labor warranty.

We're always interested in talking with talented, driven people who have a strong work ethic and are committed to excellence. Visit our careers page to apply online.